|Welcome to the ProWatercraft website! You are encouraged to use and enjoy the this site, and with your use and purchase from the any ProWatercraft site you agree to these Terms & Conditions set forth below.
|Your receipt of an electronic order or other form of order confirmation does not signify or acceptance of your order, nor does it constitute confirmation of our offer to sell. ProWatercraft reserves the right, at any time after receipt of your order, to accept or decline, your order for any reason. ProWatercraft reserves the right, at the time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders must be prepaid with an acceptable method of payment. We may require additional verification or information before accepting any order. During the ordering process, when you supply your email address, it will be entered into a mailing list where you will receive notifications of sales and specials. You may unsubscribe from this service at any time. ProWatercraft will use email addresses only for internal use and will not distribute them to any outside source. Visit our full privacy page for more information about how we handle personal information.|
|Back-Order & Special Order Policy|
ProWatercraft will order / produce all back-order parts and make every effort to get the product to the customer in a timely fashion. If the product has already shipped it is subject to return policies. If a product is back ordered for an unknown time, the customer has the option to cancel the order. If the product does come into stock at a later time, a new order must be submitted by the customer. Special order products are non-refundable, since they are made to the customer’s request.
Special order items, including but not limited to Jettrim mat kits and visual carbon parts, once made, are not refundable in any amount after completion of the product(s) and will be sent to the customer. Items may be cancelled / refunded before the completion date by contacting ProWatercraft and confirming the incomplete status.
|Prices are subject to change without notice.|
|PayPal is a third party payment method available during checkout. PayPal orders are automatically charged a 7% processing fee if cancelled and may only be cancelled up to 30 days after purchase. Note: It may take up to 7-10 Business Days to see a refund in your PayPal account.|
|Domestic Payment Terms|
|All orders are shipped prepaid by credit card, certified funds or PayPal. Special orders such as Jettrim mat kits, visual carbon parts, etc., must be prepaid at time of order. ProWatercraft currently accepts: MasterCard, Visa, Discover and American Express credit cards, and PayPal transfers. NO PERSONAL CHECKS.|
|International Payment Terms|
|To protect ProWatercraft Custom Accessories and our customers from fraud, all international orders, including applicable shipping charges, must be prepaid by credit card, wire transfer, international money orders or PayPal transfers.|
|Terms and conditions of use for ProWatercraft Coupons:
|In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, ProWatercraft shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. ProWatercraft shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. If the customer has already received product, they must follow return policies. All product images and thumbnails are representations, and may not be the actual product. Many images are given straight from the manufacturer, and vary per application.|
|Orders that are cancelled before any product is shipped will be subject to a 7% processing fee.*
CANCELLATIONS ARE NOT ACCEPTED THROUGH E-MAIL, FAX OR VOICE-MAIL MESSAGE. YOU MUST SPEAK DIRECTLY TO A TECHNICAL SALES REPRESENTATIVE TO HAVE YOUR ORDER CANCELLATION CONFIRMED. All orders are considered final upon placement. Shipped orders cannot be canceled under any circumstances. Merely requesting a cancellation DOES NOT cancel an order unless confirmed by ProWatercraft. ProWatercraft reserves the right to take up to 72 hours to confirm a cancellation. Cancellations are not guaranteed by ProWatercraft. Orders shipping the same day a cancellation is requested are considered shipped. All cancellations are subject to a 7% processing fee. Some specialty items are not returnable/refundable/or able to be cancelled under any circumstances. Cancellation requests on items that have shipped previous to the request are considered completed orders, and will be rejected. All shipping expenses are non-refundable.
*On all special order items there is a 20% non-refundable deposit. This will not be refunded even if the order is cancelled before the product is shipped. You will be notified prior to processing if your item is a special order. This will be listed on the web site or sent via email.
Weather, earthquakes, carrier neglect or loss, change of mind in purchase, change of address, relocation, your spouse opening the package or finding your credit card bill, etc.., shall not subject orders to cancellation or return.
Normal shipping rates apply to all machined products, such as; Shocks, Triple Trees, Rear brake brackets, etc. Depending from where the product is shipped, the methods used are USPS or FedEx. During the checkout process there is an option to choose paid ground shipping FedEx 5-7 Business Days, 3-Day Select, 2-Day Air, and Next Day Air. Pricing is listed in parenthesis next to the shipping method. This price is based on the weight of the combined items in your shopping basket. Choosing “Next Day Air”, “2nd Day Air”, or “3 Day Select” for a shipping option, means that the order will be delivered in 1, 2, or 3 business days from the time it is shipped. Ship times vary from product to product. Each product detail page displays normal ship times.
|We reserve the right to alter our product designs including, but not limited to, shape, fitment, finish or hardware without notice.|
|All warranty claims are made directly with the manufacturer as if the product was purchased directly from the manufacturer. No other responsibilities or warranties are expressed or implied. In the case that you might have a warranty issue, contact the manufacturer and they will issue an Return Merchandise Authorization (RMA) number for return and exchange of your defective merchandise. If you need the manufacturer’s phone number or have any problems with the manufacturer honoring the warranty, then you can contact a ProWatercraft representative for help with the matter.
Unauthorized customer warranties or warranty items that do not meet warranty criteria as stated by the manufacturer will be denied and returned if requested, at the customer’s expense. Unclaimed denied warranty returns will be destroyed. Warranty returns that are mis-shipped, mis-packaged, or mis-delivered will not be ‘tracked down’ and are not the responsibility of ProWatercraft. ProWatercraft reserves the right to deny warranty service.
|Always Evolving Warranty
Due to our dedication to evolving and creating new products, we are proud to have our Always Evolving Warranty. This warranty is tailored for our new product releases. In the event that you purchased a Pro Watercraft HFC product within 2 months of a new version being released, we will exchange your original product for the newer version.
This policy will only apply under the following conditions:
|Performance Product Warranties and Returns|
|(i.e., internal engine parts) No warranties on internal engine performance products for any reason. No returns, exchanges or refunds for any internal engine performance products. No credit will be issued for labor or any other cost incurred in the installation of these products.|
|Lifetime Warranty only applies to Pro Watercraft HFC (hybrid flex composite) components. Warranty claims are evaluated on a case-by-case basis. Improper installation or misuse may void the lifetime warranty. In order to redeem lifetime warranty, proof of purchase must be provided.|
|All items returned for warranty consideration are subject to inspection. ProWatercraft reserves the right to inspect all parts related to a warranty claim and to refuse any warranty claim upon inspection of said parts. No replacement products will be shipped prior to receipt and inspection of any product for warranty request.|
|ProWatercraft offers a 30-day return policy. No returns will be accepted after 30 days of invoice.
No returns will be accepted on “Special Order” and/or “Made-to-Order” items. No returns will be accepted on products that have been used, installed, or altered from their original condition. Returned orders are subject to a restocking fee of up to 35%, based on manufacturer return policies.
To return or exchange a part that is unused, uninstalled, in resalable condition, and is in original undamaged packaging, you must call our Customer Service department at 928-255-0230 or email within 30 days of receiving the item to generate an RMA number. Your return MUST be clearly marked with your RMA number to be accepted by ProWatercraft. Failure to notify us within 30 days will forfeit your right to a refund or an exchange. For faster service when obtaining an RMA number, please have the following information on hand when calling: customer name, invoice number, serial number and nature of the problem. All products returned MUST be 100 percent complete, contain ALL original boxes and packing materials, original UPC codes on the manufacturer boxes, all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer. We strongly recommend that you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.
An order is considered shipped as soon as it is verified that the product is in stock and the order has been processed. A shipped order is subject to all the return policies laid out below. There will be a charge of $25.00 to your account for any shipment that is refused, along with ordinary return policy and shipping costs, including original shipping cost incurred by ProWatercraft.
NO returns of any type will be accepted without an RMA number or notification to ProWatercraft prior to your return shipment.
MISSING OR DAMAGED MERCHANDISE – In the event of missing or damaged products, the customer is responsible for reporting this within 7 days of shipping carrier’s delivery date. If the allotted 7 days has passed, ProWatercraft can only offer direct product exchange or refund within 30 days of product delivery. Any fees currently enacted will be withheld from any refund with or without notice to all parties involved.
DEFECTIVE RETURNS – Please send defective returns directly to the manufacturer for replacement or repair under the manufacturer’s warranty policies. Manufacturer restrictions do apply and any item that is missing the UPC can be replaced with the same item only. No exceptions.
NON-DEFECTIVE RETURNS – ProWatercraft will accept at our discretion non-defective returns for credit or exchange as long as it is within 30 days of the invoice date and an RMA number was obtained. For all NON-DEFECTIVE returns you have two options:
|Return Merchandise Authorization (RMA)|
|To return or exchange a part that is unused, uninstalled, in resalable condition, and is in original undamaged packaging, you must call our Customer Service Department at 928-255-0230 or email within 30 days of receiving the item to generate an RMA number. Your return must be clearly marked with your RMA number to be accepted by ProWatercraft. Failure to notify us with in 30 days will forfeit your right to a refund or exchange. For faster service when obtaining an RMA number, please have the following information on hand when calling: customer name, invoice number, serial number and nature of problem. All products returned must be 100 percent complete, contain ALL original boxes and packing materials, original UPC codes on the manufacturer boxes, all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer. We strongly recommend that you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection. All freight charges are the responsibility of the customer and will not be reimbursed in the event of a warranty claim.|
|[Download the Returned Merchandise Authorization (RMA) Form]|
|Many of you know our products to improve the balance, increase grip, and turning ability of your standup but due to some rules, they come at a higher toll to racers. Jet boat associations regulate the use and modification of many stand up watercraft wanting to take on the racing scene. These regulations allow many of our products to be used and some may not. We always encourage everyone to be familiar with the rules and regulations that apply to their racing classes. Please take the time to review the regulations to make sure you are not caught off-guard at your next tech inspection.
The regulations mentioned can be found at the IJSBA website under RESOURCES, or at your regional Jet Boat Assocation’s website.
All items sold by ProWatercraft are intended for closed course racing and are not be freestyle approved. Certain products can affect or void our warranty.
|The trademarks, logos, and service marks (collectively the “Trademarks”) displayed on this Web Site are registered and unregistered trademarks of its affiliates and others. You can view trademarks owned by on Trademarkia at this link: http://www.trademarkia.com. Nothing contained on this Web Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on this Web Site without the written permission of or such third party that may own the trademark displayed on this Web Site. Your misuse of the Trademarks displayed on this Web Site, or any other content on this Web Site, except as provided herein, is strictly prohibited.|
|All materials appearing anywhere on ProWatercraft.com and related sites are protected by worldwide copyright laws and treaty provisions. The copyright on such materials is held by ProWatercraft or by the original creator of the materials. None of the materials may be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in any form or by any means without written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on ProWatercraft or related site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.|
|Seller hereby expressly disclaims all warranties either expressed or implied warranty of merchantability or fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturer’s warranty if any. Title to goods herein being purchased is retained by the seller until goods are paid for by the purchaser and at that time title passes to purchaser, upon receipt of goods. If goods herein being purchased are being purchased for purposes of export, purchaser must obtain from the Federal Government certain export documentation before shipping to a foreign country. In addition, manufacturers’ warranties for exported goods may vary or even be null and void.
If you have any questions, please inquire. Any and all liability is only for the products purchased.
- Ride Guide